Below is a list of questions that are commonly asked by members. Answers are published below.
Savings and account details
1. What’s the difference between a PIN and password?
Complex passwords are the best way to keep your savings account digitally secure. Occasionally we might use a four digit PIN for verification, or you might have one if you joined the Fund prior to the introduction of complex passwords.
CERT NZ recommends long and strong passwords because they are much harder for attackers to crack. They recommend creating a passphrase - that’s a string of four or more words - as it’s easier to remember and is stronger than a random mix of letters, numbers, and symbols.
2. How do I reset my password?
You can reset your password online at any time. Visit www.nzasretirementfund.com and click “Log In” (shown on the top right of the page) and then click “Reset your PIN/password” under the “Sign in” box.
To reset your password, or to register for a password to use the site, you require:
(If you don't have all of the above information, or if you are having trouble using this service, please call Helpline on 0508 266 787).
After entering your member number and date of birth in the fields and clicking “Submit”, you will receive an email containing instructions on how to reset your password. Please check your email and follow the instructions within 30 minutes to continue the process. If you do not follow the instructions within 30 minutes the reset Password/register process will have to be restarted for security reasons.
3. What are the key features of the website?
The website offers a range of features including quick access to your account information, annual confirmations and details of your recent activity.
You can source information about the Fund including:
The website also allows you to update your account profile (e.g. switch investment options, change your contact details or update your communications preferences).
4. What does Helpline support with?
Helpline is your first contact for any questions about the NZAS Retirement Fund. The Helpline team can cover a range of different topics including:
5. How do I contact Helpline?
Helpline’s contact details are available here.
Savings and account details
6. What is my current balance, or how do I access my annual confirmation?
Your online account shows your current balance as at the time you logged in. It shows the total balance, and a breakdown of contributions. Additionally, you can access your year-end annual confirmations for prior financial years.
7. What are the differences between investment options?
The Product Disclosure Statement includes a lot of information about the investment options and the risks associated with investing. Other relevant information (for example more information on risks) is set out in the Other Material Information document.
Additionally, the latest Fund Update for each investment option (available under Fund Update on the Documents and Forms page of the website) contains further information about the assets in each investment option and on recent investment returns.
8. How do I change investment options?
Firstly, refer to the Product Disclosure Statement for information about each investment option.
If you want to proceed with changing your investment option(s), you can do this online at any time (effective on the 1st of the following month) by:
9. How do I change my contact details?
Log in to your account and edit your personal details. You can also indicate your communications preferences, opting for either email or post.
10. What are the current fees?
The fees charged will change from time to time. In particular:
11. How do I change my contribution amount?
Download and complete form NZAS14A - Application to change contributions and return it to the Fund Administrator at firstname.lastname@example.org.
12. What financial advice is available?
Our financial advice page has a few links to organisations that offer various financial planning and advice services. These are a good starting point.
13. When can I access my money?
Since the primary purposes of the NZAS Retirement Fund are to provide retirement and leaving service benefits, there are restrictions on when withdrawals can be made. Refer to the Product Disclosure Statement for the latest provisions (see Withdrawing your investments on pages 9 to 12).
14. What should I do before retiring?
Some things you may want to consider could be:
15. What are some tools to help me plan for my future retirement?
The Sorted website has a range of different online tools that can help with financial planning for retirement, KiwiSaver, budgeting, home buying, and investing. Visit www.sorted.org.nz/tools for more details.