Holiday Helpline and Admin support hours

During the holiday period, Mercer (the Fund’s Administration Manager) will close from the evening of Friday 19 December 2025 to Monday 5 January 2026. This closure will affect withdrawal payments, member contribution updates, and other processing, both during and before the closure. Please send any withdrawal requests needing action during this time to Mercer (nzasrf@mercer.com) no later than Friday 12 December 2025.

The Helpline will be available before the holidays and will operate on 29, 30 and 31 December, but closed on the national public holidays (25 & 26 December, 1 & 2 January). Hours are 9am to 7pm, Monday to Friday. Contact them on 0508 266 787, or +61 38306 0964 (if overseas)