New login process

We’re changing the way you sign in to your account

Having to contact the Helpline each time you need to reset your PIN will soon be a thing of the past. Mercer (N.Z.) Limited, our Administration Manager, is moving to a system that uses a combination of an email address and password.

The first time you sign in to your account from Wednesday 5 March, you’ll be asked to follow a once-only activation process. First, you’ll be asked to enter your membership number, date of birth and email address. Then, you’ll be prompted to set up your security methods: email, password and mobile phone number. This allows for multi-factor authentication, which provides an additional layer of security. For example, if you attempt to sign in from a new device, we’ll send a verification code by email or SMS just to make sure it’s you.

Please contact Helpline on 0508 266 787 if you need assistance with the authentication process.

In case you have any further queries regarding the new sign in process, we have prepared a set of FAQs that may address some of your questions. You can find them here: New login process FAQs